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Tuesday, January 22, 2013

How Do You Reward Governors & Ensure They Attend Meetings - Not Sack Them?


The question everybody wants answered is What's In It For Me? What's the carrot and what's the stick? The club expects the Area Governor to mentor and help them. The Area Governor may expect the club to help the Area Governor. Every choice is a see-saw. You must have enough carrot to balance any stick.
Maybe not enough carrot. Praise. Reward. Time spent. This problem applies at all levels from Member, SAA, Secretary, VPE, President, and upwards.
1 What do you do if somebody cannot attend a meeting? Before. Tell members they must communicate with a brief apology. Officers must attend or send their friend or assistant.
Carrot? Offer overnight accommodation and free meal, travel allowance/car pool.
Maybe the first club visit should include meeting District Governor. Or make a special event at the club so the AG gains something, such as networking or training, or delivers a training session?
2 During. Project management. Is the member or Area Governor en route, on time or late and missing? Call them. Not angry, but worried. Can you find the venue? Are you OK?
You can't make it? What do we need to do? Have you briefed anybody else?
You're delayed. Don't worry, we saved tea for you.
3 After. You can't just fire Area Ggovernor or anybody without explaining that certain things must be done by an office holder. Bosses are reluctant to fire somebody because the boss wants to maintain goodwill, from the person fired and not make others nervous.
How do you keep on good terms afterwards? A really tactful thank you letter explaining how much they contributed at the start when they were less busy? Invitation back to Xmas party? Send profuse thanks from the club below? Thanks from the Divison Governor or other office holder above to an Area Governor who travels miles to see a club?
The underperforming person might be overwhelmed by work and not want to let you down by giving up entirely. They may be relieved to resign. But even if they are happy, you need to save face all round. To avoid sending a signal that rats are leaving a sinking ship and make others panic, you need to show that everybody will benefit.
All the answers I've read are right. You need to communicate in advance, at the time and afterwards, providing guidance, backup advice, and a buddy or supporter. Extraverts love phone chats and are unnerved by 'unfriendly terse one-liners'.
But busy introverts are outraged by time wasting long emails and only want to know what action to take. Extreme introverts may deal with emails point by point. Introverts may feel that a phone checkup on clubs is sufficient instead of a visit. Other types avoid emails but love phone chats and visits. Extraverts feel face to face chats and visits are better.  You can see by the length of most answers the personality types on forums.

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