I just had a suitcase damaged on a flight from Singapore to London.
One wheel ripped off. Various other bits of damage.
They want to know
a) Why did I not report it at the airport?
I didn't notice. Just put the luggage onto a trolley and raced off. I had a hire car waiting.
Next time I shall inspect my luggage on all six sides at the airport.
b) As soon as I got home I found the problem. I had trouble opening the case. I photographed it with my mobile as evidence of the damage and date.
Next time I'll photograph my luggage as I check it in. To prove it was fine when it was put on the plane. And to show what it looks like if it goes missing.
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