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Thursday, September 20, 2012

TIPPING worldwide - To Ensure Promptitude?

To tip or not to tip - that is the question. Australasia has no tipping, but to get a hotel room in India you might have to tip the receptionist. In America staff want to increase the amount of tips to 25%. Customers, especially the British are objecting to the rise - and indeed to tipping altogether.
In China, Singapore, Australia and New Zealand there's no tipping. In Singapore and China staff back away if you offer a tip. They would lose their jobs if they accepted a bribe to treat one customer better than another. Other diners would be infuriated. To insure promptitude? Taxi customers are annoyed by Americans tipping. The taxi drivers ignore locals and go to the foreigners. The locals consider that queue jumping. To stop bribery of government officials, the government banned all tipping. Stop the habit. Make sure everybody is paid a basic wage to cut down on crime and beggars.
A good maitre d ensures you are greeted when you arrive and given the menu immediately. (See my YouTube video on restaurant service.)
When the manager pays the staff, if service is poor you complain to the management who train the staff.
     In the UK when service charges started consumers were promised tips would go or go to staff. But managements pocket tips.
     Staff are miserable if you've no cash. They say, 'Don't add the tip to the bill.' They argue the system won't allow it. They have to wait to get the tip at the end of the month with their wages. Pay the tip now and they can celebrate tonight. They have to share their tip with all the staff.
     Hotel restaurant bills add service and when that's added to the hotel bill another 10% is added to the whole bill at the end. So you pay another ten percent service on the ten percent you've already paid.
Governments think jobs requiring tips mean staff don't pay taxes. Staff relying on tips don't get health cover, sickness benefit, pensions.
Staff not appearing on a pay roll may be illegal immigrants. That's why they are hiding at the back and only come out to serve if you charge into the kitchen hunting for them.
The UK has a minimum wage. Tips are optional. Restaurants charging over 10% don't get more business nor reviews.
If tips ensure promptitude - maybe we should be like the story of the millionaire who tore a banknote in half and said, 'If I get good service I give you both halves. If not, I take back this half.'


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