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Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Monday, October 22, 2018

The River Walk Indian Restaurant On The Singapore River


Problem
Where can we eat an Indian meal, for a set price (no surprises from the management or a fellow guest who eats double).

Answer
An Indian buffet lunch. We chose the River Walk Tandoor restaurant. A tandoor is an oven, traditionally clay. tandoori, means tandoori style food. Restaurants in the UK are frequently called  (X... X... ) tandoori restaurant.  Here in Singapore in theory you have a choice of outdoor and indoor seating.

We went for a Sunday lunch and were told to eat outside. In theory you can't make a reservation for an individual or small group. There's no reservation number. However, a large party had booked the whole of the inside so they could be together - or maybe the restaurant kept them together for ease of  counting the number of them dining and ease of payment.

Luckily we took our main course just before they arrived.

What was good, bad, or indifferent?

Good
You can wash your hands in a basin below a mirror near the eating area without going out to the toilets.
Service was smiling and obliging.
Fruit for our health conscious family member and a diabetic family friend.

Bad / Indifferent / mixed
Toilets
The toilet seems to be part of the restaurant at the end of a corridor - then I wondered whether it was communal to the building's occupants. It has, as the popular saying goes, 'seen better days'. Beautiful blue tiles. If you concentrate on the tiles, you will be happy. If you frown at the state of peeling and dirty paint on the back of the cubicle door you will be less happy.

Best of All
A little aquarium by the door to the outside seating.
Gulub jamun - my family's favourite
Proper chairs - no problem with chairs being high backless bar stools nor backless low stools. (I have sat in gourmet restaurants in London paying high prices to perch on a high stool several miles away from my handbag which was on the dirty floor, bag kicked by passers-by, with hankies and business cards out of reach.)

A board

Saturday, March 10, 2018

Handy Portuguese Words For Restaurants When Ordering




Problem
How to order?

ORDERING
Do you have a menu?
We’d like some drinks.
We’d like some food.
I am ready to order.
Is it fresh? It is fresh fruit?

Do you have fresh fruit?
Do you have freshly squeezed juice?
I am allergic to shellfish.
Do you have sugar-free - somebody is diabetic
Can you ask, please?

No, thank you.
May we pay?
How much is the bill?
Do you have an address card?
The food was terrific.

Yes, please.
I’ll have this.
for my wife, husband, //friend, guest,// the lady, the gentleman - the child, the boss
Do you take credit cards?
Is service included?

Keep the change.
Are you open for lunch /dinner?

ENCOMENDA
Você tem um menu?
Nós gostaríamos de algumas bebidas.
Gostaríamos de algum alimento.
Estou pronto para encomendar.
Está fresco? É fruta fresca?

Você tem frutas frescas?
Você tem suco recém-espremido?
Eu sou alérgico ao marisco.
Você não tem açúcar - alguém é diabético
Você pode perguntar, por favor?

Não, obrigado.
Podemos pagar?
Quanto é a conta?
Você tem um cartão de endereço?
A comida foi fantástica.

Sim, por favor. (Sim, like si, means yes.)
Vou querer isto.
para minha esposa, marido, // amigo, convidado, // a senhora, o cavalheiro - a criança, o chefe
Vocês aceitam cartões de crédito?
O serviço está incluído?

Fique com o troco.
Você está aberto para almoço / jantar?

Author
Angela Lansbury, travel writer and photographer, author and speaker.

Tuesday, August 22, 2017

How To Learn And Teach Checking Car Tyre Pressure




 Photos by Angela Lansbury. Copyright.

Problem
You need to check tyre pressure. How often? Every couple of weeks. Or when you notice there's a problem.

Overinflated tyres are not pliable. They won't grip, lose traction, especially if in the wet, which is dangerous. If you over inflate tyres, the base will balloon, so centres wear more.

If tyres are under inflated, the tyres are all squishy. You lose manoeuvrability. The car doesn't want to turn; you can feel it. In either case, the tread is not presented to the road properly,

In the UK the spelling is tyre, to distinguish the noun, car tyre, from the verb, to tire out the driver. In the USA, the car tire is spelled like that, simplified spelling introduced by Webster, author of Webster's dictionary. He gets the credit or blame for making American spelling easier.

Problem
In London we drove our car into a garage so my husband could check the car tyre pressure. A woman jumped out of the car ahead and checked her car tyre pressure. She didn't look bigger and stronger than me.

I thought to myself: 'It doesn't take long. You don't need to be a twenty stone body builder. I should learn this. Next time my husband is away on business, or I am driving somewhere alone, or God forbid, I am left divorced or a widow, I shall need to do this.'

I remember the day after my mother died, my widowed father phoned and asked, "Where are the egg cups? I can't find them." In the month afterwards, I kept thinking, "If only my mother had taught him, shown him, how to ..."

Regarding the car, and all my household machines, I need to ask for advice on all those little tasks, whilst I have a spouse around to help me, before he disappears on his next business trip or mountain climb. The same applies to you, your parents, your children, your friends, your family, your colleagues, your pupils, everybody.

So I asked my husband, "How do I check car tyre pressure?"

"First, you pull up next to the tyre guage and the pump which corrects the shortfall. In the Waitrose garage in South Harrow the tyre guage is free. (But the petrol is more expensive.) At other places the tyre pressure check costs 50p, but the petrol is cheaper.

"You check what your car tire pressure should be. This is usually on a small metal plate visible when you open the driver's door."

If it is, I bet most people, passengers, have never noticed, never looked, never bothered to read what it says. Go around your car and check all the useful information written all over it. What does it say? What does it mean?

CHECKING HOUSEHOLD GOODS
The same applies to everything in your house. Where is the number of the washing machine, the microwave? What temperature should your fridge be and how do you adjust the temperature? Check the control hasn't slipped or been nudged or fiddled with by an adult or child.

Take pictures of everything. First the entire item, then close up of the position of the plaque with number, then a close up of the numbers. Store them. Print, them. Share them. Remember where they are and what they say.

At the beginning and end of every year, and mid-year, go through your list to remind yourself. If you own a vehicle or a property, note all the items. Then when your son or daughter or tenant phones and asks, "Mum, Dad what do I need to do about ..." you can instantly say, "You'll find the number on ..."

Check everything is in order before taking a major trip, or sending a member of your family or an employee on a trip. Fill up with petrol, check tire pressure.

TYRE PRESSURE
Why does tire pressure matter?

What To Do
(Old style machine had a pressure guage in the nozzle. But now you set the pressure in advance on the main unit.)

A portable pump you carry on a motorbike, scooter, pushbike, is all in one, different construction. If you buy a portable pump it comes with instructions.

Let us go back to the car tire machine at the garage (in the UK called a p e t r o l station, in the USA called a gas station).
Set the pressure number on the machine. (For example, the target might be 36.)
Pull out the extending cable. Unscrew anti-clockwise the cap on the tire. Screw on the cable,  (Screw up clockwise.)

Watch the guage on the machine. The target number on many bikes and cars is 36.
So the number after you have linked the tyre and machine may read something less if your tyre needs pumping up. When the number starts at, for example 30, it jumps to 31, 32, 33, 34, 35, 36. When it reaches 36 there is a click sound and it jumps and stops.

It turns itself off. All you have to do is disconnect.

The air won't leak out. There's a one way valve hidden inside. The black bit you unscrewed is just a dust cap removed.

(The pressure is relative to air pressure, 0 in a tire is the same as air pressure - which is fifteen, so plus 36 is really 36 +15 but nobody thinks of it like that.)

Over inflation could make your car tyres wear in the centre. (So we were told in the written report when a car went in for the MOT and service.)

Finally, replace the cap on the tyre. Job done. For that tyre. But you have to check all of the tyres. Carry on the good work. Fourth tyre done? You have finished.

Unless you have a spare tyre in the boot, which Americans call the trunk. You have to check that as well, but not so often.

Author
Angela Lansbury, travel writer and phtographer, author and speaker. Please share links to your favourite posts.

Tuesday, August 15, 2017

Before taking a long journey, revise these dashboard signs

Problem
What does the spanner sign on the dashboard mean? What do the other signs mean?

Answer
On the UK's Renault Clio the spanner sign means your car is due for a service.
Here's a handy guide to all the signs, which should be in your car manual.

Who would have thought there were around forty different signs? (Obviously not all appearing at once!)

Some are obvious. Other are obvious once you look at them.

Test yourself. It's entertaining as well as useful, money saving and safer.

http://www.dailymail.co.uk/news/article-4789134/British-drivers-admit-t-dashboard-symbols.html#comments

Author
Angela Lansbury, travel writer, photographer, speaker.
Please share your favourite posts.

Thursday, March 23, 2017

Today's Easy German Words - Arriving Somewhere Whilst Travelling


Problems
1 How do you fill the time whilst waiting at a station?

2 You are too jet lagged to do anything.

Answers
Learn a language on Duolingo. At least you will have made some progress with your day and your life.

What is the word progress in German?
Fortschritt
How do you remember it? Go forth or forwards. FORT - progress go forth
Fortschritt - the letter r appears twice in both words pRogRess foRtschRitt
progress ends with double ss progreSS and fortschritt ands with double tt fortschriTT
Germans take the s sound from the end of progress and put it in the middle
progreSS fortSCHritt
now we can recognise the German word
fortschritt is progress
all we have to do is say it three times until we can create it from the English
fortschritt - progress
fortschritt - progress
fortschritt - progress
progress - fortschritt
progress - fortschritt
progress - fortschritt

As I was saying, we are making progress, fortschritt.

That was a diversion, an interesting diversion, from easy words of the day which I picked out from a set on Duolingo.

(Italian is even easier. The Italian for Diversion is d i v e r s i o n e. The Italian for progress is progresso.)

Today's Easy German words:
German - English
die Firma - the firm or company
Garantie - guarantee
Industrie - industry
jeder - everybody (notice the D in the middle j e D e r everyboDy and the er evERybody jedER
Logistik - logistics
Leiferung - delivery (the middle the word is L (e) i f - L I V and the German g looks like a English y
m e h r - more (sounds similar; letters M and R are in more words. Look again. E is in both words. M E h R - M o R E; it sounds like a mare or horse but no letter a, letters H and E as in the english word H o R s E.)
Produktion - production
Service - service
Versicherung - insurance (what looks after you when you are sick - very good sickness insurance)

English - German
delivery - Leiferung (just remove the de from delivery and start with L; add liv life deliver life L.FER..g
firm or company - die Firma
industry - Industrie
more - m e h r
guarantee - Garantie (remember that German nouns have a capital letter)
production - Produktion
service - Service
insurance - Versicherung (such s u C H a good idea - a very good idea VER Sich ER ung )

Author
Angela Lansbury, teacher of English and other languages.

Tuesday, January 24, 2017

Why Have Photos Disappeared From My Blog?


Problem
Photos are not loading onto my blog on blogger.com . Why.

Answer
I am getting a pop up message saying I have exceeded my photo allowance, not just on blogger.com but on Google.

Story
I thought this might be a scam. Before paying anybody anything on line, I check with family and friends, and on the internet. My family assured me that this request was genuine. Basically, it's like everything else on line. You are offered a certain amount of free usage. They hope that you will become hooked and eventually want to, or be forced to, pay more for greater use of the service.

You might take the view that you will do everything to avoid making the leap and start again elsewhere.

Or, you might take the view that you are getting great value from the service. If you are running a business, the cost is coming off against tax.

For me, the next problem is payment. Which credit cards and which password. You may have to wait some time until I sort this out.

Tips
First check with colleagues whether the person demanding money is genuine.
Clear clutter so you are not paying for websites you no longer need.
Then get your business credit cards and passwords sorted so when and if you decide to pay you are ready.

Author
Angela Lansbury, travel writer, photographer, author and speaker.

Sunday, June 21, 2015

Do you trust reviews?


I often go to TripAdvisor because it offers a range of comments. Also you can find information in one column which is scattered over numerous pages on the company's own website.
 Great to have a forum on the Daily Mail allowing for lots of comments on parking charges. Yes, I do think parking charges are highly relevant to what you remember about an attraction.
  That's what I look for, on any site, comments on charges, service and the basics of what you actually see. So many websites say merely, a huge variety of historical items. That's why my reviews tend to focus one one or two items you can actually see.
 On TripAdvisor I read a section of views, the five star and one star. Often I visit a restaurant regardless. And yes, I would like to know about how the place was under previous ownership. It might be opened up by the brother of the previous owner, or the manager who has bought the place from the retiring owner. I want to know whether it is just as good as last time I went when it was under the old owners. I want to know whether the new owners have improved a place my family refuse to visit because they did not enjoy it under the old owners. If the place has stayed the same, I want to see my last review, so I can recall that parking is difficult, or you need a token for parking, and the recent reviews may not yet have commented.
   As a regular reviewer I also use websites as a way of recording my life history. If I want to remember the name of the coffee bar we went to this time last year when we visited the Edinburgh festival, I can find it in my history. If the old reviews are removed, my own reviews and family photos of our birthday party are gone forever. I would be better off recording my views on a blog. Or printing a book of my blog for my own records.
   If somebody moans about the long wait at a venue that may be true and relevant to those in a hurry. But if I want to spend all evening at a stately home restaurant on my birthday then I can judge whether the long wait was important.
   If somebody complains about the price, but your boss is paying, then you need not worry about the price. If the review is out of date, but the broken item was broken two years ago and is still not repaired, you know the place is not well maintained.

For more on the debate:
http://www.dailymail.co.uk/news/article-3132937/TripAdvisor-forced-apologise-deleting-negative-reviews-country-house-estate-employees-asked-to.html#comments 

Angela Lansbury B A Hons, author, travel writer, photographer, speaker.

Wednesday, December 24, 2014

Enjoy Five star Food at Roux Lunch at the Landau, Langham Hotel near Oxford Circus

Five star food, five star service and five star prices at festive time. Also a five star central location, Oxford Circus. So convenient. Great place for meeting friends, especially if you are all coming from different directions. The hotel has somebody to greet you at the entrance. Elegant art deco foyer.

Separate side entrance for the restaurant. That's good if a side entrance makes you feel exclusive, discreet. Equally suitable if you are shy and retiring and the big main marble hotel entrance and bustling hallway inhibits you.

Your coat and hat and bag or newspaper are taken and hidden in their cupboard behind a door at the back of the reception desk. You are given a solid tag, black, thick, looks like a leather credit card. Good. You can feel it in your pocket and find it. Not like those flimsy raffle tickets which disappear down the hole in your pocket to reappear in the lining of your coat years later - after somebody else has made off with your identical coat, but the wrong size.

The corridor is lined with drinks cabinets.

One person was early and presumably did not want to wait in the bar. He was in the side room. We joined him and had pre-dinner drinks in the side room which I had previously glimpsed with a grand table laid for a private dinner party. We were only five in number and had not asked for a private room, so this was a treat.

I was dehydrating after half a glass of alcohol. And not my usual voluble self. The brain needed lubricating.

I asked for tap water with lemon. They brought a jug of water with lemon. And not just a glass for me but a glass for everybody, lemon slice in each glass. Yes, that's how it should be, but some places think you are the only person who might want water.

Our group organiser - I won't call him the host because we were all paying for ourselves, asked for nuts or nibbles to go with the wine. Although I feel they should have produced both water and nuts without being asked, the coated nuts arrived almost instantly and shortly afterwards two slates supposing canapés, with a side table each side so we did not have to keep passing the canapés, nor risk one person hogging the lot.

Starter
On to the table, a round table for five. I had to reject the two items containing shellfish in case I am still allergic to them after a nasty experience some years back. That left a choice of soup; or boudin blanc. What's the boudin, I asked. I must have been told some time in my life, but so long ago that I'd forgotten.

Boudin is a sausage. Sausages are in my mental column of preserved meats which are always second choice after fresh meat with nothing added, nothing taken away. Interrogation of the server reveals that the sausage contains chicken - OK. But also pork.

Those of us who were taught at school in either biology or domestic science that pork contains tape worms have never got over this early conditioning. (I have visions of myself retreating with a fixed smile, looking for the door to escape. A good thing I don't like red wine and am not drinking any more.)

So my choice is soup. The soup plate arrives with something small and colourful in the middle. I never quite get over the disappointment of thinking my starter is too small.

A moment later the cream colour soup is poured around it like a sauce, a moat. A delightful drama. Perhaps I should have been told that the soup was to follow, or given some clue.



Beside the salad plate is a side plate of piquant cheese canapés. Excellent.

Main course
Turkey. Potatoes six stars! Supposed to be with sprouts Where are the sprouts? What happened to by five a day vegetables.  Ah, sprouts are hidden under the turkey. You need an instruction book for this lunch. It's the food equivalent of an IKEA catalogue. Scientists, men like working it out from the menu. I'm a woman. I like a waiter explaining it to me.



 OK - found the sprouts under the turkey. I'm still trying to count my five a day. I suppose a vegetable soup is one vegetable, sprouts makes two. At lunch time I do like meat and two vegetables.

How about a sigh of some salad, fresh salad? Not everybody at my table agrees. Those sitting either side of me have differing views. My companions are mixture of health freaks and lettuce-phobics.

Dessert
I've had Christmas pudding about three times already in the past fortnight so this time I forego my favourite seasonal dish for the chestnut dessert. The presentation is amazing. The little morsels of meringue stand on fat stalks and look like miniature mushrooms or bar stools for The Borrowers.




Coffee
The Wedgwood cups and milk jugs are perfect.


Price. Shock. Twelve and a half per cent is a lot.

This was our second visit and we'd been so looking forward to it. At that price I would expect something really gaspingly exciting every moment, not just flavour, but also visually, with contrasting colours.

rouxatthelandau.com
http://london.langhamhotels.co.uk/restaurants/fine_dining_restaurants.htm