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Tuesday, May 12, 2020

How To Learn Videoconferencing and Lead Your Company Online - Back To Work Or Working From Home

A Questionnaire On Conferencing Systems
Yesterday I received a sales questionnaire asking which web conference systems I used. I looked at it cautiously. Then I thought, let's tick the box and see what is next. If I think the questions are too personal and will commit me to reeiving spam, I can refuse to submit.

When I answered I was asked about my demographics, sex, age, then immediately which kinds of news and features I wished to be sent.

In the end I filled in one form, requesting news items of interest. Later, I declined to complete another form. I wondered whether my data was still collected even though I had not submitted. I was told by a friend in marketing that I would be safe.

Lists Of Conferencing Systems
All was not lost. The gain for me was that I now had a list of web conferencing systems. You can get a similar list from Wikipedia.

What Is A Leader?
At the same time I was sent a whatsApp message from a former President of Harrovian speakers in London. He wanted a quick answer to the question, 'in one word, what does a leader do? Any other comments on leadership.'

I thought, how does this relate to my list of web conferencing systems?

As a follower, employee, member of a Toastmasters club, I have to log in to contact a club or client, for business or social pleasure, using the system chosen by their organizer or leader.


Online? Skype or Zoom?
Toastmasters in District 80 (Singapore) is using zoom. My club BHA is using Zoom for a Saturday meing, but on most Wednesday learncool.sg which is new.

When we first went online after the lockdown, we met a lot of resistance to the idea of online meetings. People protested. They did not like to be online. They refused to join in, refused to watch. They were angry, afraid, did not want to try, tried and failed and got upset.

I understood their reluctance to feel disappointed, or foolish, or made to look a fool. I had previously tried to get help on zoom with using a 'green screen'. One of the advisers gave a long tenchnical answer which I didnt understand. Another helper chimed in, "Angela won't understand is not very technical. Ha ha!"

I felt demoralised. Looking back, I realise that as a leader or adviser, I have to always add after a remark about somebody not being technical, a divert from the problem to the solution, from the filed task to the successful completion of the task.

For example, "She is not very technical. We need to send her written instructions." Alternatively, "She is not very technical. We need to give her two or three sessions on this, or as long as it takes, so she can use it."

If you are familiar with NLP, short for neuro-linguistic programming, (using positive and future-focused language to programme people to achieve contentment, hope or success).

The leaders were also making mistakes, but they persisted. By trying every day, they gradually got familiar with the system. Whether you learn to walk, ride a bicycle, swim, sing in tune, type, cook. plant plants in a garden or a balcony, or do anything else, you have to start from zero and work up to hero.

Somebody wrote a book saying it takes 1000 hours of study on average to become competent at anything. If you look in comparison charts, you can see how many hours of study you would need to learn languages, from the easiest (for those who speak English) such as Esperanto and Spanish, to the more complicated such as Arabic and Chinese and Russian and Greek.

To go back to the web conferencing list. I had a list of eight systems, of which I was already using zoom on a regular basis, zoom every day, sometimes twice a day, and learncool.sg once a week for Braddell Heights Advanced Toastmasters International speakers' training club, sometimes twice a week if a ran the weekend committee meeting on learncool.sg or used it with the learncool.sg expert Yudy to fill in the agenda online.

Now that I know these two systems, I can answer other people's queries and objections, such as, do I need a passwork, is it safe and secure? Where is the agends? How do I mute myself.

One of my club committee members wanted to use Facetime and another wanted to use Google hanguts. I did not know what to say about these systems.

As I sat looking at the list of systems, and what I had written about leadership to Harrovians Toastmasters in London, quite simply, a leader leads, a follower follows, I added, a leader looks ahead to which skills would be needed and starts learning them and teaching them.

The other great insight I received was from Mr Poh, who came to a training session which I organized as Area Direction S3 for Division S. He said that he was baffled by the Pathways website. But other people had learned it. He decided to spend five minutes on it every day until he was familiar with every icon and every opportunity. It got easier and easier until eventually he mastered it.

The same applies to learning a language or running a club or using the internet or using the conferencing system.

Here is the list of web conferencing systems. Try a new one today. Or if you are too busy, a new one in your coffee break, or a new one at the weekend. At the end of a month you will know half of them. At the end of two months you will be an expert in all of them. You will be able to lead the others.

What you need to have

learncool.sg


zoom

Others (from a list in Wikipedia)

Software clients

With video and VoIP

With video, VoIP and instant messaging

Browser based – does not require software downloads


Useful Websites
https://www.gov.sg/features/covid-19
Facebool.trevorsharot

About The Author
Angela Lansbury, travel writer and photographer, club organizer and speaker.
Toastmasters International Find a Club
https://www.toastmasters.org/find-a-club
https://books.google.com.sg/books?id=upSEBwAAQBAJ&pg=PA21&lpg=PA21&dq=quick+quotations
lulu.com/shop/angela-lansbury/who-said-what-when/paperback/product-21713991
learncool.sg

About Braddell Heights Club Online
Braddell Heights Advanced speakers club meets every Wednesday, currently on line.
Future Meetings include
Wednesday May 13th, lucky for us, as we have Thomas Chen running a workshop on Networking.
Mark Wednesdays in your dairy.
Singapore is on the same time zone as Hong Kong, Beijing and Shanghai in China. Also Perth in Australia.
Contact President Angela Lansbury or VPE Faith. Then login to learncool.sg and wait to be admitted by the host.
Please share links to your favourite posts

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