Problem
Your train journey is delayed. Other passengers or station staff tell you that you are entitled to compensation. What do you need to do?
Answers
Take a photo of your tickets.
Photograph the station clock or your watch or make a note of the time you reached your destination.
Collect a freepost envelope from the station.
If you are too tired, need to rush to make another connecting train, see a long queue, or get rushed off by the people meeting you, you can manage without the envelope.
You will have to provide an envelope for your claim - you can write on it the freepost address and will not need a postage stamp.
Alternatively, you can make your claim online.
Go the company's website and look for the claim form.
You need to take a photo or scan of your ticket and load it up. There is a limit on size.
Fill in the other details. these include stations of departure and arrival.
At the end, when you have completed the form, you need to click on submit. I clicked on submit and nothing happened. I did not know whether the problem was:
My photo was too large.
I had no internet connection.
There was a faulty link from the form to the office.
We had previously had trouble trying to buy tickets. We had came back a day later, and had to buy through the phone system.
I prefer not to post off the tickets but to apply online.
Author
Angela Lansbury, travel writer and photographer, author and speaker.
Your train journey is delayed. Other passengers or station staff tell you that you are entitled to compensation. What do you need to do?
Answers
Take a photo of your tickets.
Photograph the station clock or your watch or make a note of the time you reached your destination.
Collect a freepost envelope from the station.
If you are too tired, need to rush to make another connecting train, see a long queue, or get rushed off by the people meeting you, you can manage without the envelope.
You will have to provide an envelope for your claim - you can write on it the freepost address and will not need a postage stamp.
Alternatively, you can make your claim online.
Go the company's website and look for the claim form.
You need to take a photo or scan of your ticket and load it up. There is a limit on size.
Fill in the other details. these include stations of departure and arrival.
At the end, when you have completed the form, you need to click on submit. I clicked on submit and nothing happened. I did not know whether the problem was:
My photo was too large.
I had no internet connection.
There was a faulty link from the form to the office.
We had previously had trouble trying to buy tickets. We had came back a day later, and had to buy through the phone system.
I prefer not to post off the tickets but to apply online.
Author
Angela Lansbury, travel writer and photographer, author and speaker.
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