The complaints on planes follow the same themes:
You simply arrange everything in order, age order, time of wait order.
1 BABIES
PROBLEM
Crying babies disturb passengers.
ANSWER
This could be solved by having a child cabin and a childfree cabin.
No? Then even a child side and a child-free side.
2 STORAGE
PROBLEM
Not enough room in lockers near your seat. Then you get chaos because on leaving the plane some people have to go backwards to retrieve their luggage.
ANSWER
On check in your are assigned a locker of a certain size limit and number to match your seat.
3 BOARDING CHAOS
Board everybody by rows. This is often done.
3 LEG ROOM
When meals are served announce that seats should be upright so the person behind you can sit upright to eat.
At the end of mealtime announce that you may now recline seats to sleep.
Seats have too little leg room, so that when somebody reclines their seat, the person behind might object. You already have some airlines asking for payment for longer leg room. The same could apply for a wider seat.
If seats had an optional, movable up and down vertical partition, you could prevent the person beside you spilling over.
4 TIME LIMIT TOILETS
Problem - Long waits for a toilet.
When you stand up,you can see the man woman signs for the toilet. But the ones at the front might be curtained off for business class. So you go to the back.
Answer Funnel Q or Short Q
I was told that Disney introduced the system of putting all the waiting people in one queue. (The British word is Q. Americans say line or line up. The person at the head of the queue is called forward to one of two or more doors or desks, whichever is free first.
This stops people getting peeved when their queue is slow, then swapping queues.The queue moves faster than having four or more different queues.
How to get somebody out? Either have a recording when the door is locked for two long. Or permit people outside to knock. Or communicate. Hello, are you OK? Or put a humorous sign saying doors will open automatically after five minutes! At that point a well-being check will be made. Those who want to apply make-up can use mirrors in waiting area. A small area can be used for changing clothes, with a wet-wipe disposal bucket.
I have seen the funnel queue used successfully at Primark and Marks & Spencer.
At supermarkets they discovered that people in a hurry with only two to ten items do not want to wait fifteen minutes behind three people who have a huge number of items. So they introduced a short quick queue for people who could be quick with only less than ten items.
The same could be done on planes.
Author
Angela Lansbury
You simply arrange everything in order, age order, time of wait order.
1 BABIES
PROBLEM
Crying babies disturb passengers.
ANSWER
This could be solved by having a child cabin and a childfree cabin.
No? Then even a child side and a child-free side.
2 STORAGE
PROBLEM
Not enough room in lockers near your seat. Then you get chaos because on leaving the plane some people have to go backwards to retrieve their luggage.
ANSWER
On check in your are assigned a locker of a certain size limit and number to match your seat.
3 BOARDING CHAOS
Board everybody by rows. This is often done.
3 LEG ROOM
When meals are served announce that seats should be upright so the person behind you can sit upright to eat.
At the end of mealtime announce that you may now recline seats to sleep.
Seats have too little leg room, so that when somebody reclines their seat, the person behind might object. You already have some airlines asking for payment for longer leg room. The same could apply for a wider seat.
If seats had an optional, movable up and down vertical partition, you could prevent the person beside you spilling over.
4 TIME LIMIT TOILETS
Problem - Long waits for a toilet.
When you stand up,you can see the man woman signs for the toilet. But the ones at the front might be curtained off for business class. So you go to the back.
Answer Funnel Q or Short Q
I was told that Disney introduced the system of putting all the waiting people in one queue. (The British word is Q. Americans say line or line up. The person at the head of the queue is called forward to one of two or more doors or desks, whichever is free first.
This stops people getting peeved when their queue is slow, then swapping queues.The queue moves faster than having four or more different queues.
How to get somebody out? Either have a recording when the door is locked for two long. Or permit people outside to knock. Or communicate. Hello, are you OK? Or put a humorous sign saying doors will open automatically after five minutes! At that point a well-being check will be made. Those who want to apply make-up can use mirrors in waiting area. A small area can be used for changing clothes, with a wet-wipe disposal bucket.
I have seen the funnel queue used successfully at Primark and Marks & Spencer.
At supermarkets they discovered that people in a hurry with only two to ten items do not want to wait fifteen minutes behind three people who have a huge number of items. So they introduced a short quick queue for people who could be quick with only less than ten items.
The same could be done on planes.
Author
Angela Lansbury
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